Return Window

All returns must be initiated within 60 days of the delivery date.

An authorization is required from the customer service team by contacting 1-833-787-7899 between 9am and 5pm EST or submitting a return request online. In order to be eligible for an RMA/RGA products must be returned in the original packaging, and in the same unit of measure as originally purchased and with no obvious signs of use or tampering. All product seals must be intact.

If product is returned without an RMA/RGA no credit will be given.

Damaged Goods:

Damaged products must be reported within 48 hours of delivery. All damaged products should be reported to return@pipelinemedical.com and should include the full product information (PID, item description, quantity damaged) along with details of the damage and pictures of the damage. Damaged goods should be held for inspection and return to distributor until notified by Pipeline Medical that items can be disposed of.

Restocking fees: Returns will be subject to restocking fees per the table below

Exclusions: Drop ship items, special order items, insulin pumps, equipment, custom packs, controlled substances are not eligible for returns.

Injectables, such as items from Allergan, Evolus, Merz or Mckesson are not returnable.

Upon returning an item, the value refunded will be a net amount inclusive of re-stock fees, credit card fee, taxes, shipment cost or any other fee charged by the distributor. Any applicable refunds will be processed when received from the distributor.